Returns and Exchanges
IMPORTANT: PLEASE INSPECT MERCHANDISE UPON DELIVERY AND RETAIN ORIGINAL PACKAGING.
If merchandise you ordered is to be shipped via a freight carrier, please inspect goods upon delivery. Regardless of the method of shipment, you MUST notify us of any damage within 7 days of receipt of delivery of merchandise. It’s important that you keep all the original packaging as support for a claim against any shipping company. Failing to do so might hinder your chances for a successful outcome.
Rockford Woodcrafts will work with you to help in arranging a timely return or replacement if any merchandise arrives in damaged condition. If you’re unhappy with your purchase, you may return or exchange the unused item within 30 days of receipt.
IMPORTANT: You will be liable for shipping costs and you will be charged a 20% restocking fee. Certain made-to-order items cannot be returned.
For a return, please contact us. Include the name on the order, the order date and the serial number and a brief message detailing the reason for return. We will contact you with instructions for completing your order. Do not return without confirmation and instructions from Rockford Woodcrafts, otherwise you forfeit your eligibility for refund and exchange.
Please notify of your intent to cancel an order before 5pm CST on the day on which you placed your order on the website. We will attempt to satisfy your request to cancel. Some exceptions are made for large constructions.
Refused or Undeliverable Shipments
In the event a shipment is undeliverable or refused, other than for reasons of apparent damage, the customer will be liable for return shipping costs plus a 20% restocking fee. If an item(s) is/are undeliverable do to the delivery address is incorrect or invalid, or the carrier is unable to reach you to schedule delivery, the item(s) will be returned to our warehouse and treated as undeliverable.